Privacy Policy

1. Who we are

Cropwell Farm Shop is operated by Cropwell Farm, Limes Farm, Old A46, Cropwell Butler, Nottingham, NG12 3AQ. We sell fresh, seasonal produce, meat, dairy, and deli goods direct from the farm.

If you have any questions about this policy, contact us at cropwellfarmshop@gmail.com or call 0115 822 8622.

2. What data we collect

When you use our website or place an order, we may collect:

Name, email address, and phone number
Delivery address(es)
Order history and transaction details
Account login information (managed securely via Shopify)
Delivery notes and preferences you provide
Marketing preferences (opt-in only)
Technical data such as browser type, IP address, and pages visited (via cookies)

3. How we use your data

We use your personal data to:

Process and fulfil your orders
Manage your customer account
Send order confirmations and delivery updates
Send farm news and offers, if you have opted in
Respond to enquiries and provide customer support
Improve our website and services
Meet our legal and regulatory obligations

Our lawful basis for processing is: contract performance (orders), legitimate interests (customer support, fraud prevention), consent (marketing), and legal obligation.

4. Third parties

We share data only where necessary to operate our business:

Shopify Inc. — our e-commerce and payment platform. Your checkout and payment data is handled by Shopify. See Shopify's Privacy Policy.
Google — if you choose "Sign in with Google", Google authenticates you and shares your name and email with us. See Google's Privacy Policy.
Facebook / Meta — if you choose "Sign in with Facebook", Meta authenticates you and shares your name and email with us. See Meta's Privacy Policy.
Vercel — our website hosting provider. See Vercel's Privacy Policy.
Bold Commerce — if you have a subscription, Bold processes subscription and payment data.

We do not sell your personal data to any third party.

5. Cookies

We use cookies and similar technologies to:

Keep you signed in to your account (secure httpOnly cookie)
Remember your shopping cart
Understand how visitors use our site (analytics)

By using our website, you consent to the use of essential cookies required for the site to function. You can control non-essential cookies through your browser settings.

6. How long we keep your data

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for 7 years for tax and legal compliance. You may request deletion at any time (see Your Rights below).

7. Your rights (UK GDPR)

Under UK data protection law, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data ("right to be forgotten")
Restriction — ask us to limit how we use your data
Portability — receive your data in a structured, machine-readable format
Object — object to processing based on legitimate interests
Withdraw consent — unsubscribe from marketing at any time

To exercise any of these rights, email us at cropwellfarmshop@gmail.com. You can also request account deletion via your account settings on this website. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Security

We take reasonable technical and organisational steps to protect your data. Our website is served over HTTPS. Passwords are not stored — we use Shopify's secure OAuth-based authentication. Payment details are handled entirely by Shopify and are never stored on our servers.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact

Cropwell Farm Shop
Limes Farm, Old A46
Cropwell Butler, Nottingham
NG12 3AQ

Email: cropwellfarmshop@gmail.com
Phone: 0115 822 8622

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